SYSTEMS STATUS
Monitoring - Communications Consulting Group (CCG) has confirmed that the network has been restored to the USO Shared Services Center. We will continue to monitor this system for stability.

In the event that you experience any further network outages, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

Jan 04, 2025 - 10:19 EST
Investigating - Communications Consulting Group (CCG) is currently investigating a network outage affecting the USO Shared Services Center. Affected users may experience problems with network access at USO Shared Services Center. Updates will be posted here as they become available.
Jan 04, 2025 - 09:21 EST
Monitoring - Full functionality of network access has been restored. We will continue to monitor this system for stability. If you are still experiencing issues with intermittent network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Jan 03, 2025 - 12:15 EST
Investigating - ARM2 (Armstrong Atlantic State) has been having intermittent issues and is being investigated at this time.

Where: SouthEast Ring

Dec 30, 2024 - 15:34 EST
Monitoring - Lumen got the spans normalized and the Savannah Ring (SAV) is back to normal operations.

We had to restart several quadflex cards around the SE, SW, and Interconnects to get all of the services to normalize again following the fiber maintenance.

Dec 31, 2024 - 08:51 EST
Investigating - Savannah State University has been having intermittent issues and is being investigated at this time.
Dec 30, 2024 - 16:53 EST

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
AUFPLAY Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
FPLAY Operational
GeorgiaFIRST Marketplace UIT Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
Augusta University Operational
Georgia Southern University Operational
Albany State University (QPROD) Operational
Atlanta Metropolitan State College (QPROD) Operational
Georgia College and State University (QPROD) Operational
Georgia Gwinnett College (QPROD) Operational
Georgia Highlands College (QPROD) Operational
Gordon State College (QPROD) Operational
Kennesaw State University (QPROD) Operational
Savannah State University (QPROD) Operational
South Georgia State College (QPROD) Operational
University of Georgia (QPROD) Operational
USG Training Initiatives (QPROD) Operational
GeorgiaVIEW Community (QPROD) Operational
Abraham Baldwin Agricultural College (XPROD) Operational
Clayton State University (XPROD) Operational
College of Coastal Georgia (XPROD) Operational
Columbus State University (XPROD) Operational
Competency Based Education (XPROD) Operational
Dalton State College (XPROD) Operational
East Georgia State College (XPROD) Operational
Fort Valley State University (XPROD) Operational
Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational
Georgia Southwestern State University (XPROD) Operational
Georgia State University (XPROD) Operational
Middle Georgia State University (XPROD) Operational
University of North Georgia (XPROD) Operational
University of West Georgia (XPROD) Operational
USG Human Resources Office of Organizational Development (XPROD) Operational
USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational
Valdosta State University (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
USO Conference Rooms/Classrooms Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
OneUSG Connect – HTRN ? Operational
OneUSG Connect - TCP Time Clocks Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Degraded Performance
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Degraded Performance
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Communications Consulting Group (CCG) will be performing software/firmware upgrades on our DWDM equipment.

This maintenance will occur on Monday, January 6, 2025, at 11:00 p.m. until Tuesday, January 7, 2025, at 7:00 a.m.

No outages are expected, although services may run in protect.

Services affected: None

Posted on Jan 02, 2025 - 15:52 EST
PeachNet Scheduled Maintenance - North Ring Jan 7, 2025 22:00 - Jan 8, 2025 07:00 EST
Zayo will be repairing the fiber in the North Ring. This maintenance will occur on Tuesday, January 7, 2025, at 10:00 p.m. until Wednesday, January 8, 2025, at 7:00 a.m.

Zayo: TTN-0008231982

No outages are expected, but services will run in protect.

Posted on Dec 10, 2024 - 11:06 EST
INGRESS Scheduled Maintenance: Service Affecting Jan 7, 2025 23:00 - Jan 8, 2025 07:00 EST
Information Technology Services (ITS) will be completing scheduled maintenance for the INGRESS Registration Sharing service on Tuesday, January 7, 2025, at 11:00 p.m. until Wednesday, January 8, 2025, at 7:00 a.m.

During this time, all users will be unable to access INGRESS.

Posted on Jan 02, 2025 - 15:01 EST
Communications Consulting Group (CCG) will be performing software/firmware upgrades on our DWDM equipment.

This maintenance will occur on Tuesday, January 7, 2025, at 11:00 p.m. until Wednesday, January 8, 2025, at 7:00 a.m.

No outages are expected, although services may run in protect.

Services affected: None

Posted on Jan 02, 2025 - 15:53 EST
Scheduled PeachNet Maintenance - DWDM card installation Jan 7, 2025 23:00 - Jan 8, 2025 07:00 EST
Communications Consulting Group (CCG) will be adding amps to the Savannah Ring for increased network stability. This maintenance will occur on Tuesday, January 7, 2025, from 11:00 p.m. until Wednesday, January 8, 2025, approximately 7:00 a.m.

No outages are expected, although services may run in protect.

Services affected: None

Posted on Jan 03, 2025 - 10:26 EST
Communications Consulting Group (CCG) will be performing software/firmware upgrades on our DWDM equipment.

This maintenance will occur on Wednesday, January 8, 2025, at 11:00 p.m. until Thursday, January 9, 2025, at 7:00 a.m.

No outages are expected, although services may run in protect.

Services affected: None

Posted on Jan 02, 2025 - 15:53 EST
PeachNet Scheduled Maintenance - North Ring Jan 9, 2025 22:00 - Jan 10, 2025 07:00 EST
Zayo will be repairing the fiber in the North Ring. This maintenance will occur on Thursday, January 9, 2025, at 10:00 p.m. until Friday, January 10, 2025, at 7:00 a.m.

Zayo: TTN-0008231982

No outages are expected, but services will run in protect.

Posted on Dec 10, 2024 - 11:06 EST
PeachNet Scheduled Maintenance - North Ring Jan 9, 2025 23:00 - Jan 10, 2025 07:00 EST
Zayo will be repairing the fiber in the North Ring. This maintenance will occur on Thursday, January 9, 2025, from 11:00 p.m. until Friday, January 10, 2025, at 7:00 a.m.

Zayo: TTN-0008232756
Circuits: FBDK/1390043/001//ZFS

No outages are expected, but services will run in protect.

Posted on Dec 04, 2024 - 16:56 EST
Communications Consulting Group (CCG) will be performing software/firmware upgrades on our DWDM equipment.

This maintenance will occur on Thursday, January 9, 2025, at 11:00 p.m. until Friday, January 10, 2025, at 7:00 a.m.

No outages are expected, although services may run in protect.

Services affected: None

Posted on Jan 02, 2025 - 15:53 EST
Georgia First Financials Scheduled Maintenance Jan 10, 2025 23:00 - Jan 11, 2025 12:00 EST
GeorgiaFIRST Financials will be unavailable from Friday, January 10, 2025, at 11:00 p.m. until Saturday, January 11, 2025, at 12:00 p.m. for the application of Release 6.02.



The following applications will not be available during this scheduled maintenance window:

* GeorgiaFIRST PeopleSoft Financials production (FPROD)
* PSQUEST access
* GeorgiaFIRST Marketplace access
* Expenses and ePro Self-Service Portal

Posted on Dec 23, 2024 - 14:18 EST
OneUSG Connect Scheduled Maintenance Jan 10, 2025 23:15 - Jan 11, 2025 12:00 EST
OneUSG Connect is scheduled for maintenance from Friday, January 10, 2025, at 11:15 p.m. until Saturday, January 11, 2024, at 12:00 p.m. During this time, OneUSG Connect, OneUSG Connect - Benefits, and OneUSG Connect - Careers may not be available.
Posted on Jan 03, 2025 - 10:32 EST
Past Incidents
Jan 5, 2025

No incidents reported today.

Jan 4, 2025

Unresolved incident: Network Outage - USO Shared Services Center.

Jan 3, 2025

Unresolved incident: Intermittent Issues - Armstrong Atlantic State (ARM2) - SouthEast Ring.

Jan 2, 2025

No incidents reported.

Jan 1, 2025

No incidents reported.

Dec 31, 2024

Unresolved incident: PeachNet Network Outage Reported - Southeast Ring - Savannah State University.

Dec 30, 2024
Resolved - The University of West Georgia's power has been restored and services should be functional.
Dec 30, 09:42 EST
Update - Georgia Power has an ERT (estimated restoration time) of Monday, December 30, 2024, at 9:00 a.m.
Dec 30, 08:34 EST
Investigating - The University of West Georgia is currently without power due to the power company working on a power substation nearby. No information as to how long it will last.
Dec 30, 08:25 EST
Resolved - The issue affecting the primary path for Savannah State University (SAV), East Georgia College (EGA), South Georgia State College (SGA), South Georgia State College - Waycross Campus (WAY), has been resolved and the site is back online.
Dec 30, 09:36 EST
Investigating - The issue affecting the primary path for Savannah State University (SAV) has been resolved and the site is back online. One of the fiber paths for the Southeast Ring is having intermittent issues but everything continues to run in protect. East Georgia College (EGA), South Georgia State College (SGA), and South Georgia State College - Waycross Campus (WAY) briefly lost their paths earlier due to an unrelated optical issue which is still being investigated.


Sites affected: Sites in the Southeast ring are running in protect.

Dec 23, 16:13 EST
Completed - The scheduled maintenance has been completed.
Dec 30, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 29, 07:00 EST
Scheduled - Information Technology Services (ITS) will perform Banner database maintenance on Sunday, December 29, 2024, from 7:00 a.m. until Monday, December 30, 2024, at 7:00 a.m.

During this period, the following Banner production services will be unavailable for the campuses below:

Dalton State College (DSC)

Dec 17, 17:04 EST
Dec 29, 2024
Completed - The scheduled maintenance has been completed.
Dec 29, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 28, 19:00 EST
Scheduled - Information Technology Services (ITS) will perform Banner database maintenance on Saturday, December 28, 2024, from 7:00 a.m. until Sunday, December 29, 2024, at 7:00 a.m.

During this period, the following Banner production services will be unavailable for the campuses below:

- Georgia Southern University (GSU)

Dec 17, 17:03 EST
Dec 28, 2024
Completed - The scheduled maintenance has been completed.
Dec 28, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 27, 23:15 EST
Scheduled - OneUSG Connect is scheduled for maintenance starting on Friday, December 27, 2024, at 11:15 p.m. and lasting until Saturday, December 28, 2024, at 12:00 p.m. During this time, please be aware that OneUSG Connect, OneUSG Connect - Benefits and OneUSG Connect - Careers may not be available.
Dec 26, 12:43 EST
Dec 27, 2024
Completed - The scheduled maintenance has been completed.
Dec 27, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 26, 21:00 EST
Scheduled - D2L will be conducting non-service affecting maintenance to update the GeorgiaVIEW PROD Online Learning Environments to version 20.24.12 from Thursday, December 26, 2024, at 9:00 p.m. until Friday, December 27, 2024, at 9:00 a.m.
This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. If you experience any issues with GeorgiaVIEW services during this maintenance, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

USG PROD institutions affected by this maintenance are:
* GeorgiaVIEW Online Learning Environment (QPROD)
* GeorgiaVIEW Online Learning Environment (XPROD)
* Augusta University
* Georgia Southern University

Dec 23, 09:33 EST
Completed - The scheduled maintenance has been completed.
Dec 27, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 26, 07:00 EST
Scheduled - Information Technology Services (ITS) will perform Banner database maintenance on Thursday, December 26, 2024, from 7:00 a.m. until Friday, December 27, 2024, at 7:00 a.m.

During this period, the following Banner production services will be unavailable for the campuses below:

College of Coastal Georgia (CCGA)
Georgia College and State University (GCSU)

Dec 17, 17:05 EST
Dec 26, 2024
Dec 25, 2024

No incidents reported.

Dec 24, 2024

No incidents reported.

Dec 23, 2024
Dec 22, 2024
Completed - The scheduled maintenance has been completed.
Dec 22, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 21, 23:00 EST
Scheduled - Information Technology Services (ITS) will perform Banner database maintenance on Saturday, December 21, 2024, from 7:00 p.m. until Sunday, December 22, 2024, at 7:00 p.m.

During this period, the following Banner production services will be unavailable for the campuses below:

- Albany State University (ASU)

MORE INFORMATION AND SUPPORT
For emergency, business interruption or other production down situations, immediately call the ITS Helpdesk at (706) 583-2001 or 1-888-875-3697 (toll-free within Georgia). For noncritical issues, log in with your username and password at https://usg.service-now.com/usgsp to submit a ticket.

RESOURCES
Information on ITS Service Level Guidelines and the maintenance schedule can be found at http://www.usg.edu/customer_services/service_level_guidelines. The operational status of USG IT systems and services can be found at http://status.usg.edu.

Dec 13, 16:54 EST
Completed - The scheduled maintenance has been completed.
Dec 22, 07:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 21, 07:00 EST
Scheduled - Information Technology Services (ITS) will perform Banner database maintenance on Saturday, December 21, 2024, from 7:00 a.m. until Sunday, December 22, 2024, at 7:00 a.m.

During this period, the following Banner production services will be unavailable for the campuses below:

Clayton State University

Dec 20, 11:10 EST
Completed - The scheduled maintenance has been completed.
Dec 22, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 21, 07:00 EST
Scheduled - Information Technology Services (ITS) will perform Banner database maintenance on Saturday, December 21, 2024, from 7:00 a.m. until Sunday, December 22, 2024, at 7:00 a.m.

During this period, the following Banner production services will be unavailable for the campuses below:

- Gordon State College (GSC)
- Savannah State University (SSU)
- University of West Georgia (UWG)
- Valdosta State University (VSU)

MORE INFORMATION AND SUPPORT
For emergency, business interruption or other production down situations, immediately call the ITS Helpdesk at (706) 583-2001 or 1-888-875-3697 (toll-free within Georgia). For noncritical issues, log in with your username and password at https://usg.service-now.com/usgsp to submit a ticket.

RESOURCES
Information on ITS Service Level Guidelines and the maintenance schedule can be found at http://www.usg.edu/customer_services/service_level_guidelines. The operational status of USG IT systems and services can be found at http://status.usg.edu.

Dec 13, 16:53 EST